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Managing Airports

  • Couverture cartonnée
  • 326 Nombre de pages
Dr Anne Graham is Senior Lecturer of Tourism and Transport at the University of Westminster, UK.Texte du rabat Managing Airports ... Lire la suite
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Description

Auteur

Dr Anne Graham is Senior Lecturer of Tourism and Transport at the University of Westminster, UK.



Texte du rabat

Managing Airports presents a comprehensive and cuttingedge insight into today's international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition.



Résumé
"Simultaneously published in the USA and Canada"--Title page verso.

Contenu

1. Introduction 2. The Structure of the Airport Industry 3. Airport Economics and Performance Benchmarking 4. The Passenger Experience 5. The Airport-airline Relationship 6. Assessing Service Quality 7. The Provision of Commercial Facilities 8. Airport Competition and the Role of Marketing 9. The Economic and Social Impact of Airports 10. The Environmental Impact of Airports 11. Policies for Greater Sustainability 12. Future Issues

Informations sur le produit

Titre: Managing Airports
Sous-titre: An International Perspective
Auteur:
Code EAN: 9780415529419
ISBN: 0415529417
Format: Couverture cartonnée
nombre de pages: 326
Poids: 687g
Taille: H246mm x B189mm x T25mm
Parution: 01.10.2013
Année: 2013
Auflage: 4th Revised edition

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