Operations Management

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Klappentext

Operations Management is all around us and is integral to every industry. Using contemporary and engaging examples this brand new text book brings to life fundamental Operations Management principles and theories that are applicable to both manufacturing and service situations, reflecting the very latest developments in this dynamic field.

Inhalt

Part I: Directing
1.Business strategy & Customer Orientation
2.Operations Strategy
3.Innovation
Part II: Designing
4.Designing Supplier Relationships
5.Product and service design
6.Process design
Part III: Managing
7.Capacity Planning and management
8.Supply chain and supply relationship management
9.Inventory planning and management
10.Lean operations and Just in Time (JIT)

11. Project management
    Part IV: Improving
    12 Performance management
    13.Quality management
    14.Future directions in operations management