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The Raving Fans!

  • Kartonierter Einband
  • 160 Seiten
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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision,... Weiterlesen
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Beschreibung

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

Autorentext

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego.



Klappentext

A straightforward guide to successful customer service, written in the parable style of )The One-Minute Manager(.



Zusammenfassung
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Produktinformationen

Titel: The Raving Fans!
Untertitel: The One Minute Manager. Revolutionary Approach to Customer Service
Autor:
EAN: 9780006530695
ISBN: 978-0-00-653069-5
Format: Kartonierter Einband
Herausgeber: Harper Collins
Genre: Werbung & Marketing
Anzahl Seiten: 160
Gewicht: 97g
Größe: H195mm x B128mm x T12mm
Jahr: 1998
Auflage: New ed.