Presents phrases for different business situations. Whether it's making a sale, managing a business, or handling a tough scenario, this book provides the tools for effective communication in different situations.

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THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIME

Generating honest, no-nonsense feedback through well-written surveys isthe first step to dramatically increasing employee engagement, commitment,loyalty-and your company's bottom line.

Perfect Phrases for Writing Employee Surveys provides the tools for craftingprecisely phrased surveys to deliver accurate information, so you can adjust yourorganization's practices accordingly. Inside are hundreds of words, phrases, andexamples that remove the guesswork from an otherwise daunting process. Thishandy, time-saving guide helps you write surveys that measure:

Employee Engagement
Leadership and Management
Company Values and Ethics
Organizational Culture
Satisfaction with Work Environment
Career Development

Zusammenfassung
An affordable, ready-to-use collection of phrases for HR executives and top management who want to create the most effective and revelatory employee surveys possible.

Inhalt

Introduction
Part 1: Four Key Steps
Chapter 1: Define survey goals - What do you need to know?
Chapter 2: Structure a survey that generate full, clear feedback
Chapter 3: Take the survey out for a "test drive."
Chapter 4 : Deliver Survey Results to Management in an easy to interpret format and a timely manner
Part 2: Anatomy of an Effective Survey
Chapter 5: Braoad Questions
Chapter 6: Industry-specific Questions
Chapter 7: Company-Specific Questions
Chapter 8: Change or Problem-specific Questions
Chapter 9: Other feedback
Chapter 10: Survey dos and don'ts
Part 3:
Chapter 10: Reporting Survey Results to Management
Chapter 11: How to Relay Findings Back to Your Employees