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Implementing the Project Management Balanced Scorecard
Jessica (New Art Technologies , Monroe Township , New Jersey , USA)

Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy and development firm start... Weiterlesen
Fester Einband, 447 Seiten  Weitere Informationen
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Beschreibung

Autorentext

Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Keyes has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University, and San Francisco State University. She is a frequent keynote speaker on the topics of competitive strategy and productivity and quality. She is former advisor for DataPro, McGraw-Hill's computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding Board of Director member of the New York Software Industry Association. She completed a two-year term on the Mayor of New York City's Small Business Advisory Council. She currently facilitates doctoral and other courses for the University of Phoenix, and is a member of the Faculty Council for the College of Information Systems & Technology. She has been the editor for WGL's Handbook of eBusiness and CRC Press' Systems Development Management and Information Management. Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker's Trust, both in New York City. She holds a Masters of Business Administration from New York University, and a doctorate in management. A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books: The New Intelligence: AI in Financial Services, HarperBusiness, 1990 The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991 Infotrends: The Competitive Use of Information, McGraw-Hill, 1992 The Software Engineering Productivity Handbook, McGraw-Hill, 1993 The Handbook of Multimedia, McGraw-Hill, 1994 The Productivity Paradox, McGraw-Hill, 1994 Technology Trendlines, Van Nostrand Reinhold, 1995 How to Be a Successful Internet Consultant, McGraw-Hill, 1997 Webcasting, McGraw-Hill, 1997 Datacasting, McGraw-Hill, 1997 The Handbook of Technology in Financial Services, Auerbach, 1998 The Handbook of Internet Management, Auerbach, 1999 The Handbook of eBusiness, Warren, Gorham & Lamont, 2000 The Ultimate Internet Sourcebook, Amacom, 2001 How to Be a Successful Internet Consultant, 2nd ed., Amacom, 2002 Software Engineering Handbook, Auerbach, 2002 Real World Configuration Management, Auerbach, 2003 Balanced Scorecard, Auerbach, 2005 Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide, Auerbach, 2006 X Internet: The Executable and Extendable Internet, Auerbach, 2007 Leading IT Projects: The IT Manager's Guide, Auerbach, 2008 Marketing IT Products and Services, Auerbach, 2009



Klappentext

Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. Implementing the Project Management Balanced Scorecard shows project managers how they too can use this framework to meet strategic objectives. It supplies valuable insight into the project management process as a whole and provides detailed explanations on how to effectively implement the balanced scorecard to measure and manage performance and projects. The book details a tactical approach for implementing the scorecard approach at the project level and investigates numerous sample scorecards, metrics, and techniques. It examines recent research on critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. It also explains how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning and innovation, and financial. Filled with examples and case histories, the book directly relates the scorecard concept to the major project management steps of determining scope, scheduling, estimation, risk management, procurement, and project termination. It includes a plethora of resources on the accompanying CD-ROM-including detailed instructions for developing a measurement program, a full metrics guide, a sample project plan, and a set of project management fill-in forms.



Inhalt

Balanced Scorecard and the Project Manager Adopting the Balanced Scorecard Example: FedEx Attributes of Successful Project Management Measurement Systems Project Management Office Project Management Process Maturity Model (PM)2 and Collaboration Aligning the Project to Meet Strategic Objectives Altering the Balanced Scorecard to Be Project Specific Validating the Project Scorecard Establishing Performance Measures Developing Benchmarks Aligning the Project to Meet Financial Objectives Cost-Benefit Analysis Break-Even Analysis Estimating ROI for a Project Earned-Value Management Rapid Economic Justification Calculating the Net Worth of Organizational Information IAM: Intangible Assets Monitor Aligning the Project to Meet Customer Objectives Customer Intimacy and Operational Excellence The Customer Satisfaction Survey The Customer Economy End Users Want Innovative Systems Aligning the Project to Meet Business Process Objectives Measuring the Utility Integrating CMM into Business Process Objectives Quality and the Balanced Scorecard Process Performance Metrics Aligning the Project to Promote Learning and Growth Liberate Rather than Empower The Challenge of Peopleware Attributes of the Good Project Manager A Better Workforce What Else Can Go Wrong Team Dynamics Teaming Tools The Virtual Team Training Balanced Scorecard and Project Scope Management Defining Business Goals Defining Project Goals Defining Project Scope Balanced Scorecard and Project Scheduling The Task Network Project Scheduling Project Management Charts Leveling and Resource Allocation When the Resources Are Human Balanced Scorecard and Project Estimation The Importance of Project Estimation WBS: The Basis for Project Estimates The Process of Human Resource Estimation Other Estimation Techniques Estimating Resources Budgeting Balanced Scorecard and Project Risk The Proactive Risk Strategy Risk Management RMMM Strategy Risk Avoidance Quantitative Risk Analysis Checklists Balanced Scorecard and Procurement Management Outsourcing Procurement Planning Acquisition Methodology Steps Procurement Risk Management

Produktinformationen

Titel: Implementing the Project Management Balanced Scorecard
Autor: Jessica (New Art Technologies, Monroe Township, New Jersey, USA) Keyes
EAN: 9781439827185
ISBN: 978-1-4398-2718-5
Format: Fester Einband
Herausgeber: Taylor & Francis Inc
Genre: Management
Anzahl Seiten: 447
Gewicht: 796g
Größe: H245mm x B165mm x T28mm
Jahr: 2010
Auflage: New.

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