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Implementing the it Balanced Scorecard
Jessica (New Art Technologies , Monroe Township , New Jersey , USA)

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard fra... Weiterlesen
Fester Einband, 528 Seiten  Weitere Informationen
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Beschreibung

Klappentext

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.



Zusammenfassung
Explains the concept of the scorecard framework from both the corporate and IT perspectives. This book offers insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management.



Klappentext

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.



Zusammenfassung
Explains the concept of the scorecard framework from both the corporate and IT perspectives. This book offers insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management.

Inhalt

Why Balanced Scorecard? What Is Balanced Scorecard? Attributes of Successful Performance Measurement Systems Case Studies Understanding Performance Management: Balanced Scorecard at the Corporate Level Understanding Performance Management Techniques for Performance Assessment, Management, and Improvement Performance Measurement Balanced Scorecard at the Corporate Level Key Elements of a Balanced Scorecard Project Getting Ready Developing Benchmarks Choosing Metrics Process Mapping The Balanced Scorecard Plan Aligning IT to Organizational Strategy The IT Balanced Scorecard Altering the Balanced Scorecard for IT Great-West Life Case Study Representative IT Balanced Scorecard Value Metrics Drilling Down to the Specific System Keeping Track of What Is Going On Aligning IT to Meet Financial Objectives Cost-Benefit Analysis Break-Even Analysis Estimating ROI for an IT Project Earned-Value Management Rapid Economic Justification Portfolio Management Calculating the Net Worth of Organizational Information IAM: Intangible Assets Monitor The Prediction Market Aligning IT to Meet Customer Objectives Customer Intimacy and Operational Excellence Innovation Aligning IT to Meet Business Process Objectives The IT Utility Integrating CMM into Business Process Objectives Quality and the Balanced Scorecard Process Performance Metrics Aligning IT to Promote Learning and Growth Liberate Rather than Empower The Challenge of Peopleware Attributes of the Good Tech Manager Hiring the Best People Techniques for Motivating Employees Nontechnological Issues in Software Engineering Creativity Improvement Communications and Group Productivity Management Quality Considerations Training Compliance, Awareness, and Assurance The Proactive Risk Strategy Risk Assessment Just What Is Critical to Project Success? Scorecard and Other Performance Measurement Tools Department of Defense Performance Assessment Guide Aha! Executive Decision Support System (Balanced Scorecard Application) The Performance Organiser Microsoft Balanced Scorecard Framework CorVu 5 SAS Strategic Performance Management ActiveStrategy Enterprise QPR 7 Collaborative Management Software Suite, Including QPR ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal QPR ScoreCard Software, QPR ProcessGuide Software, QPR CostControl Software, and Strategy Map Software Healthwise Balanced Scorecarda Appendix A: IT Staff Competency Survey Appendix B: U.S. Air Force Software Metrics Capability Evaluation Guide Appendix C: Traditional IT Metrics Reference Appendix D: eBay Balanced Scorecard Analysis Appendix E: Benchmarking Data Collection from a Software Engineering Requirements Elicitation Perspective Appendix F: Behavioral Competencies Appendix G: The Malcolm Baldrige National Quality Award Program Appendix H: Value Measuring Methodology Appendix I: Balanced Scorecard Samples Appendix J: Resources Appendix K: The E-Business Audit Appendix L: Establishing a Software Measurement Program Appendix M: Process Assets by CMM Level: Focus on Process Improvement Appendix N: Selected Performance Metrics

Produktinformationen

Titel: Implementing the it Balanced Scorecard
Untertitel: Aligning it with Corporate Strategy
Autor: Jessica (New Art Technologies, Monroe Township, New Jersey, USA) Keyes
EAN: 9780849326219
ISBN: 978-0-8493-2621-9
Format: Fester Einband
Herausgeber: Taylor & Francis Ltd
Genre: Management
Anzahl Seiten: 528
Gewicht: 994g
Größe: H239mm x B160mm x T40mm
Jahr: 2005
Auflage: New.

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