Klappentext

Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.
This 3rd edition has been fully updated with: new data, statistics and examples; new material on flexible working, absent management, skills shortages, stress management and new international examples.

Inhalt

Human resource management and the tourism and hospitality industry: an introduction 2 International human resource management 3 Organizational culture 4 Labour markets 5 Recruitment and selection 6 Equal opportunities and managing diversity 7 Human resource development 8 Performance management and appraisal 9 Reward strategies in the tourism and hospitality industry 10 Employee relations, involvement and participation 11 Employee well-being, welfare, health and safety in the workplace 12 Grievance and disciplinary procedures 13 Human resource management in the events industry