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This book focuses on how rivalry influences fan perceptions and behaviors, the role of organizations to responsibly promote rivalries, and discusses how to decrease negative and group-member deviance surrounding sport rivalry. Rivalry is a phenomenon that helps organizations and participants increase their output while also engaging fans. The author argues that the goal of rivalry should be to increase engagement and interest in the product without stepping over a sometimes invisible line resulting in fan or group member negativity, deviance, and violence. Through the introduction of two scales that specifically measure how group members react to out-groups in the sport setting, this book offers scholars deeper insights into what rivalry means and how it can be used to responsibly promote the sport product.
Proposes how to research rivalry in and outside of sport settings
Contributes to the sport consumer behavior literature through examining how to promote rivalry to increase fan engagement while reducing fan deviance and violence
Uses social identity theory to discuss group member behavior
Autorentext
Cody T. Havard is Associate Professor of Sport Commerce and the Coordinator of Research in the Kemmons Wilson School of Hospitality and Resort Management at The University of Memphis, USA. He is the Director of the Bureau of Sport and Leisure Commerce and the KWS Coordinator of Research at The University of Memphis. Dr. Havard researches the rivalry phenomenon in and out of sport to better understand group member behavior.
Inhalt
Introduction
This chapter will introduce the reader to the book, detailing each chapter and idea that will be discussed in the book. This chapter will also inform readers how the book would be best used for different audiences.
GORFing and Consumption
Glory Out of Reflected Failure (GORF) addresses the likelihood of fans to celebrate the indirect failure of rival teams (Havard, 2014). For example, when a team one considers a rival loses to another team, fans celebrate and feel better about themselves and their in-group. The chapter will begin by introducing GORFing, including a discussion of the differences between GORFing and schadenfreude. The chapter then introduces a scale that measures the phenomenon and discusses how GORFing presents itself in the literature.
The chapter then presents a study in which the GORFing scale was used to investigate the phenomenon's influence on fan likelihood to wear and purchase favorite team merchandise when a rival team experiences indirect failure. Results show that GORFing is influenced by identification with a favorite team, perceptions of a rival team, and influences likelihood to wear and purchase favorite team merchandise. The chapter illustrates how the indirect failure of a rival team can benefit the engagement with favorite team fans. However, the chapter also cautions organizations against over-promoting rival team indirect failure, and some of the negative outcomes associated with such behavior. For instance, fans celebrated negative news about a rival team when the indiscretion was seen as minimal (e.g., a recruiting violation) or medium (e.g., a DUI). However, when the indiscretion was seen as extremely negative (e.g., felony with proof of cover up), fans did not take much pleasure in celebrating the news, which suggests that fans possibly choose not to pass a morale line (Havard & Eddy, 2019).
Call to Action
This chapter extends the knowledge and findings of the previous chapters by providing a call to action to practitioners and researches. For instance, practitioners are provided with ideas for promoting rivalry in a responsible and healthy manner. The chapter includes examples from organizations that have responsibly promoted rivalry in a way that increases engagement among fans while limiting the likelihood of overly negative behaviors and deviance. Further, the chapter points out that negative fan behavior cannot be avoided entirely. Rather, building from the information introduced in chapter 2, the discussion focuses on how organizations can limit their perceive responsibility if and when unfortunate fan behavior occurs. For example, when unfortunate fan behavior occurs, organizations will attempt to distance from the behavior, just as group members typically do. However, that effort is made more difficult when an organization has engaged in promotion that in some way encourages negativity. The chapter will discuss ideas to limit this type of promotion.
The chapter also provides ideas for future research on the phenomenon of rivalry, …