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21st Century Business: Customer Service, Student Edition

  • Kartonierter Einband
  • 192 Seiten
Inhalt1. Importance of Customer Service. The Service Advantage. The Customer's View. Customer Loyalty. 2. Customer Needs and Wants... Weiterlesen
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Beschreibung

Inhalt
1. Importance of Customer Service. The Service Advantage. The Customer's View. Customer Loyalty. 2. Customer Needs and Wants. Identify Customers. Discover Customers' Needs. Respond Effectively. 3. Interact with Customers. Communicate Face-to-Face. Service by Telephone. Written Interaction. 4. Support Customer Service. Develop a Partnership. Solve the Customer's Problem. Exceed Expectations. 5. Handle Difficult Situations. Soothe Upset Customers. Overcome Sales Resistance. Manage Stress. 6. Build Customer Relationships. Provide Exceptional Service. Company Loyalty Efforts. Value of Teamwork.

Produktinformationen

Titel: 21st Century Business: Customer Service, Student Edition
Autor:
EAN: 9780538740289
ISBN: 978-0-538-74028-9
Format: Kartonierter Einband
Herausgeber: Cengage Learning
Genre: Pädagogik
Anzahl Seiten: 192
Gewicht: 380g
Größe: H274mm x B215mm x T8mm
Jahr: 2010
Auflage: 2. A.
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