Willkommen, schön sind Sie da!
Logo Ex Libris

Call Centre Work: Smile by Wire

  • Kartonierter Einband
  • 128 Seiten
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualificat... Weiterlesen
CHF 65.00
Auslieferung erfolgt in der Regel innert 3 Wochen.

Beschreibung

Klappentext

This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.



Inhalt

C. Dormann, F.R.H. Zijlstra, Call Centres: High on Technology - High on Emotions. D. Zapf, A. Isic, M. Bechtoldt, P. Blau, What is Typical for Call Centre Jobs? Job Characteristics, and Service Interactions in Different Call Centres. S. Grebner, N.K. Semmer, L. Lo Faso, S. Gut, W. Kalin, A. Elfering, Working Conditions, Well-being, and Job-related Attitudes Among Call Centre Agents. K.A. Lewig, M.F. Dollard, Emotional Dissonance, Emotional Exhaustion and Job Satisfaction in Call Centre Workers. A.B. Bakker, E. Demerouti, W.B. Schaufeli, Dual Processes at Work in a Call Centre: An Application of the Job Demands - Resources Model. V. Shah, R.K. Bandi, Capability Development in Knowledge Intensive IT Enabled Services.

Produktinformationen

Titel: Call Centre Work: Smile by Wire
Untertitel: A Special Issue of the European Journal of Work and Organizational Psychology
Editor:
EAN: 9781841699691
ISBN: 978-1-84169-969-1
Format: Kartonierter Einband
Herausgeber: Taylor & Francis Ltd
Genre: Psychologie
Anzahl Seiten: 128
Jahr: 2004
Zuletzt angesehen
Verlauf löschen