Close Calls

Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.

Carl Macrae's Close Calls: Managing Risk and Resilience in Airline Flight Safety is an intimate account of this learning process, broadly framed in relation to the 'High Reliability Organisations' literature. Macrae's collated insights constitute an important window into what it means to be working at the frontiers of organisational safety. Through his work, safety scholars and risk managers of all types stand to learn from aviation's battle-hardened practices. (John Downer, LSE Review of Books, blogs.lse.ac.uk, May, 2017)

Autorentext
Carl Macrae is a social psychologist, Senior Research Fellow in the Centre for Patient Safety and Service Quality at Imperial College London, UK, and a Health Foundation Improvement Science Fellow.

Inhalt

1. Searching for Risk and Resilience 2. Airlines, Incidents and Investigators 3. Understanding and Interpreting Safety 4. Analysing and Assessing Risk 5. Overseeing and Monitoring Safety 6. Identifying and Constructing Risks 7. Improving and Evaluating Safety 8. Organising Resilience