Brian Taylor, Au.D. is currently the Director of Practice Development & Clinical Affairs for Unitron. He is responsible for all best practice initiatives and customer loyalty programs for Unitron in the United States. Over the past 20 years he has dispensed hearing aids in both retail and medical settings, including Rockford Clinic and Sonus. Prior to his current position, he was the Director of Professional Development for Amplifon and served as their Global Training Manager in Milan, Italy. Dr. Taylor has written and lectured extensively on several topics, including practice management and evidence-based hearing aid selection and fitting approaches. Brian holds an Au.D from Central Michigan University and a master's degree in Audiology from the University of Massachusetts-Amherst. He currently resides in Minneapolis.

Klappentext

This book provides a detailed road map for how audiologists can apply various management principles and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It provides tools as well as a step-by-step plan for improving quality across all facets of a practice.

Inhalt

Quality: The Next Frontier - What is Quality? - Why Quality Matters 2. The Three Essentials of Quality - Effectiveness - Efficiency - Emphasis on Results 3. Quality in the Clinic 4. Quality in the Front Office 5. Quality in the Business Suite Appendix: Clinical Best Practices