The Japanese Approach To Product Quality

An examination of the impact of quality control circles as developed in Japan on Western business and industry. The thirteen papers in this collection are written by Japanese and Western business practitioners. The Western authors describe QC application in major concerns including Rolls-Royce, Hughes Aircraft and Wedgwood Pottery.

Inhalt

Quality control in Japan, K Ishikawa. Commentary "From Shakespeare to Miss Olivia Newton-John", N Sasaki. Quality control - the Japanese approach, H Karatsu. Cases of QC circle, N Sasaki. How quality goes round in circles, D Hutchins. Quality control groups at Rolls-Royce, J Rooney. The historical development of quality control in the West, D Hutchins. Establishing a quality control circle programme, A Farr. Quality circles - the missing link, D Hutchins. Quality circles successes and problems at Hughes Aircraft, W E Courtright. Quality circles at Wedgwood, D Fletcher. Organization of company wide quality control, D Hutchins. Reasons why QCCs do not attain expected results, O Greshner. QC circles and social sciences, N Sasaki. Bibliography. Index.