Modern Hotel Operations Management

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.

Autorentext

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

Inhalt

1. The Hospitality Industry - Past, Present and Future

2. Rating Systems and the Structure of the Hospitality Industry

3. Hotel Management - Viewed from Above

4. The Rooms Department

5. The Food and Beverage Department

6. Hospitality Human Resource Management

7. Marketing for the Hospitality Industry

8. Financial Control and the Accounting Department

9. Facility Engineering and Maintenance

10. Managing Safety and Security Issues

11. Managing Hospitality Services

12. Conceiving Hospitality Processes

13. Designing Hospitality Processes

14. Delivering Hospitality Services

15. Managing Change in the Hospitality Industry

16. Managing Quality in the Hospitality Industry