Key Concepts in Hospitality Management

"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry."
- Peter Lugosi, Oxford School of Hospitality Management

"This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book."
- *Erwin Losekoot, Auckland University of Technology*

"All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!"
- *Claudia Rothwangl, ITM College*

This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.

A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book.

Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Inhalt
Editors Introduction - Roy C Wood
Accommodation, Lodging and Facilities Management - Roy C Wood
Beverages and Beverage Management - Gareth Currie
Consumer Behaviour in Hospitality - Bert Smit
Customer Relationship Management in Hospitality - Olaf W Hermans
Design for Hotels - Geoff Marée
Entrepreneurship in Hospitality - Stephen Ball
Food, Beverage and Restaurant Management - Gareth Currie
Food Production and Service Systems - Roy C Wood
Franchising - E Hachemi Aliouche and Udo A Schlentrich
Front Office Management - Simen Kooi
Gastronomy and Haute Cuisine - Marc B Stierand
The Hospitality Finance Environment - John Mackillop
Hospitality and Hospitality Management - Bob Brotherton
Hospitality Management Education - Roy C Wood
Hotels, Hospitality and Sustainability - Frans Melissen
Hotels and the Internet - Peter OConnor
Hotels and Security - Protyush Banerjee
Housekeeping Management - Marina Brinkman-Staneva
Human Resource Management in Hospitality - Yvonne Guerrier
Income Statements in Hospitality Finance - Rob van Ginneken
Industry Structure and Sectors in Hospitality - Michael Schwarz
Information Technology in Hospitality - Peter OConnor
Innovation in Hospitality - Marc Stierand
Investing in Hotels - Constantinos Verginis
Marketing in Hospitality - Sue Horner and John Swarbrook
The Meal Experience - Roy C Wood
Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich
Operations Management in Hospitality - G Barry OMahoney
Organizational Behaviour in Hospitality - Yvonne Guerrier
Procurement in Hospitality - Jane F Eastham and Alisha Ali
Revenue Management - Stan Josephi
Service Quality in Hospitality - G Barry OMahoney
Service, Service Industries and the Hospitality Sector - Roy C Wood
Strategy and Strategic Management in Hospitality - Theodore Benetatos
Women, Gender and Hospitality Employment - Judi Brownell