Electronic Government

This book constitutes the refereed proceedings of the 8th International Conference on Electronic Government, EGOV 2009, held in Linz, Austria, in August/September 2008 within the DEXA 2009 conference cluster.

The 34 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on reflecting e-government research, administrative reform and public sector modernization, performance management and evaluation, aspects in government-to-citizen interactions, and building blocks in e-government advancements.

Inhalt

Reflecting E-Government Research.- Profiling the EG Research Community and Its Core.- Mapping the E-Government Research with Social Network Analysis.- Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning.- Administrative Reform and Public Sector Modernization.- Caste Structures and E-Governance in a Developing Country.- Towards Coordination Preparedness of Soft-Target Organisation.- Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations.- Joined-Up E-Government - Needs and Options in Local Governments.- Can ICT Reform Public Agencies?.- Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT.- Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations.- Performance Management and Evaluation.- E-Government Implementation Evaluation: Opening the Black Box.- Refinement, Validation and Benchmarking of a Model for E-Government Service Quality.- Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model.- A Multiple-Item Scale for Assessing E-Government Service Quality.- Process-Based Governance in Public Administrations Using Activity-Based Costing.- Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services.- Assessment of Website Quality: Scandinavian Web Awards Right on Track?.- Post Recommendation in Social Web Site.- Aspects in Government-To-Citizen Interactions.- Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.- Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments.- Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM.- Visual Culture and Electronic Government: Exploring a New Generation of E-Government.- On the Origin of Intermediary E-Government Services.- Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal.- The State of Client-Centered Public Service Delivery in the Netherlands.- Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education.- Building Blocks in E-Government Advancements.- From National to Supranational Government Inter-Organizational Systems: An Extended Typology.- eGIF4M: eGovernment Interoperability Framework for Mozambique.- Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+).- Bidding for Complex Projects: Evidence from Italian Government's Acquisitions of IT Services.- Role-Based and Service-Oriented Security Management in the E-Government Environment.- IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands.- Professional Presentation in Austrian E-Government.- Explaining the Behavioral Intention towards BI Implementation in Public Administrations - A Principal-Agent Theory Approach.