In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.
Inhalt
Framework.- Electronic Government: Where Are We Heading?.- Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands.- From Websites to e-Government in Germany.- BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local Administrations.- Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government.- Public Sector Process Rebuilding Using Information Systems.- What Is Needed to Allow e-Citizenship?.- Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting.- Reconfiguring the Political Value Chain: The Potential Role of Web Services.- Digital Olympics 2008: Creating the Digital Beijing.- The E-GOV Action Plan in Beijing.- Knowledge Management.- The POWER-Light Version: Improving Legal Quality under Time Pressure.- Intranet "SaarlandPlus" - Enabling New Methods of Cooperation within the Ministerial Administration.- e-Learning for e-Government.- Multi-level Information Modeling and Preservation of eGOV Data.- e-Government and the Internet in the Caribbean: An Initial Assessment.- Towards Interoperability amongst European Public Administrations.- Requirements.- Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations Officials.- A One-Stop Government Prototype Based on Use Cases and Scenarios.- Reflections on the Requirements Gathering in an One-Stop Government Project.- Business Process Reengineering.- Understanding and Modelling Flexibility in Administrative Processes.- Business Process Management - As a Method of Governance.- Proposal for a Dutch Legal XML Standard.- Electronic Service Delivery.- Size Matters-Electronic Service Delivery by Municipalities?.- Administration 2000-Networking Municipal Front and Back Offices for One-Stop Government.- The Experience of German Local Communities with e-Government-Results of the MEDIA@Komm Project.- Electronic Public Service Delivery through Online Kiosks: The User's Perspective.- FASME-From Smartcards to Holistic IT-Architectures for Interstate e-Government.- The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of "Area Berica".- The Immanent Fields of Tension Associated with e-Government.- VCRM - Vienna Citizen Request Management.- Designing Innovative Applications.- Public-Private Partnerships to Manage Local Taxes: Information Models and Software Tools.- E-MuniS - Electronic Municipal Information Services - Best Practice Transfer and Improvement Project: Project Approach and Intermediary Results.- Some Specific e-Government Management Problems in a Transforming Country.- Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations.- Supporting Efficient Multinational Disaster Response through a Web-Based System.- KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration.- Elektronische Steuer Erlass Dokumentation a Documentation on Official Tax Guide Lines.- Electronic Democracy.- Voting in the New Millennium: eVoting Holds the Promise to Expand Citizen Choice.- e-Democracy Goes Ahead. The Internet As a Tool for Improving Deliberative Policies?.- Discourse Support Systems for Deliberative Democracy.- Citizen Participation in Public Affairs.- Information Society Technologies Programme (IST).- An Approach to Offering One-Stop e-Government Services - Available Technologies and Architectural Issues.- e-Governance for Local System: A Plan and Implementation Experience.- Transactional e-Government Services: An Integrated Approach.- Electronic Vote and Internet Campaining: State of the Art in Europe and Remaining Questions.- A Citizen Digital Assistant for e-Government.- A System to Support e-Democracy.- IST-Project: AIDA - A Platform for Digital Administration.- e-Government Strategies: Best Practice Reports from the European Front Line.- CITATION Citizen Information Tool in Smart Administration.- Clip Card: Smart Card Based Traffic Tickets.- Visual Admin - Opening Administration Information Systems to Citizens.- e-Government Observatory.- Requirements for Transparent Public Services Provision amongst Public Administrations.- CB-BUSINESS: Cross-Border Business Intermediation through Electronic Seamless Services.- Bridging the Digital Divide with AVANTI Technology.- An Integrated Platform for Tele-voting and Tele-consulting within and across European Cities: The EURO-CITI Project.- EURO-CITI Security Manager: Supporting Transaction Services in the e-Government Domain.- SmartGov: A Knowledge-Based Platform for Transactional Electronic Services.- Implementing e-Government.- Best Practice in e-Government.- e-Government Applied to Judicial Notices and Inter-registrar Communications in the European Union:.- The Concepts of an Active Life-Event Public Portal.- New Services through Integrated e-Government.- Risk Assessment & Success Factors for e-Government in a UK Establishment.- Quo Vadis e-Government? - A Trap between Unsuitable Technologies and Deployment Strategies.- A New Approach to the Phenomenon of e-Government: Analysis of the Public Discourse on e-Government in Switzerland.- Legal Issues.- Self-regulation in e-Government: A Step More.- UK Online: Forcing Citizen Involvement into a Technically-Oriented Framework?.- Data Security: A Fundamental Right in the e-Society?.- Legal Design and e-Government: Visualisations of Cost & Efficiency Accounting in the wif! e-Learning Environment of the Canton of Zurich (Switzerland).- The First Steps of e-Governance in Lithuania: From Theory to Practice.- Technical Issues.- The Role of Citizen Cards in e-Government.- Indicators for Privacy Violation of Internet Sites.- Verifiable Democracy a Protocol to Secure an Electronic Legislature.- Arguments for a Holistic and Open Approach to Secure e-Government.- Varied Contributions.- Supporting Administrative Knowledge Processes.- IMPULSE: Interworkflow Model for e-Government.- Visualization of the Implications of a Component Based ICT Architecture for Service Provisioning.