Launch effective real-time communications to win in today's
always-on world

Gone are the days when you could plan out your marketing and
public relations programs well in advance and release them on your
timetable. "Real time" means news breaks over minutes, not days. It
means companies develop (or refine) products or services instantly,
based on feedback from customers or events in the marketplace. And
it's when businesses see an opportunity and are the first to act on
it. In this eye-opening follow-up to The New Rules of Marketing
and PR, a BusinessWeek bestseller, David Meerman Scott
reveals the proven, practical steps to take your business into the
real-time era.

Find out how to act and react flexibly as events occur, position
your brand in the always-on world of the Web, and avoid
embarrassing mistakes and missteps. Real-Time Marketing and
PR will also enable you to:

• Develop a business culture that encourages speed over
  sloth

• Read buying signals as people interact with your online
  information

• Crowdsource product development, naming, and even marketing
  materials such as online videos

• Engage reporters to shape stories as they are being
  written

• Command premium prices by delivering products at speed

• Deploy technology to listen in on millions of online
  discussions and instantly engage with customers and buyers

Scale and media buying power are no longer a decisive advantage.
What counts today is speed and agility. While your competitors
scramble to adjust, you can seize the initiative, open new
channels, and grow your brand. Master Real-Time Marketing and
PR today and become the first to act, the first to respond, and
the first to win!

Autorentext
David Meerman Scott's book The New Rules of Marketing and PR opened people's eyes to the new realities of marketing and public relations on the Web. Six months on the BusinessWeek bestseller list, with over a quarter million copies in print in more than twenty-five languages, New Rules, now in its third edition, is a modern business classic. David's popular blog and hundreds of speaking engagements around the world give him a singular perspective on how businesses are implementing new strategies to reach buyers in real time.

Zusammenfassung
Launch effective real-time communications to win in today's always-on world Gone are the days when you could plan out your marketing and public relations programs well in advance and release them on your timetable. "Real time" means news breaks over minutes, not days. It means companies develop (or refine) products or services instantly, based on feedback from customers or events in the marketplace. And it's when businesses see an opportunity and are the first to act on it. In this eye-opening follow-up to The New Rules of Marketing and PR, a BusinessWeek bestseller, David Meerman Scott reveals the proven, practical steps to take your business into the real-time era.

Find out how to act and react flexibly as events occur, position your brand in the always-on world of the Web, and avoid embarrassing mistakes and missteps. Real-Time Marketing and PR will also enable you to:

• Develop a business culture that encourages speed over sloth
• Read buying signals as people interact with your online information
• Crowdsource product development, naming, and even marketing materials such as online videos
• Engage reporters to shape stories as they are being written
• Command premium prices by delivering products at speed

• Deploy technology to listen in on millions of online discussions and instantly engage with customers and buyers
  Scale and media buying power are no longer a decisive advantage. What counts today is speed and agility. While your competitors scramble to adjust, you can seize the initiative, open new channels, and grow your brand. Master Real-Time Marketing and PR today and become the first to act, the first to respond, and the first to win!

Inhalt
Introduction to the Revised Edition xiii Prologue xv

I Revolution Time 1

1 Grow Your Business Now 3

Dave's Slingshot Goes Viral on Goliath 6

The Stories Behind the Story: United Airlines, Taylor Guitars, and Calton Cases 9

Break a Taylor Guitar and You Break this Man's Heart 10

A Teachable Moment 12

Case Study in Real-Time Product Development 12

United Comes Untied 14

Dave's Big Win 15

Real-Time Engagement 16

2 Speed versus Sloth 19

Google Finally Gets It 21

Caught on the News Cycle Hamster Wheel 23

Feeling an Invisible Presence in the Conference Hall 23

What Matters Now 25

Can You See the Pattern? 27

3 Laying Down Some Real-Time Law 29

The New Laws on Speed 30

The Real-Time Power Law 30

The Real-Time Law of Normal Distribution 32

How Would You React? 34

4 Real-Time Attitude 35

Business as Usual 35

The Real-Time Mind-Set 36

No More Business as Usual 37

It's Not the Tools, It's the Mind-Set Behind Them 39

5 Too Big to Succeed? 43

Boeing's Radar Belatedly Spots Harry's Plane 44

Thank You for Your Inquiry 48

Contact Us (or Not) 49

Making Contact 51

How Fast Does the Fortune 100 Respond? 52

The ROI of Real-Time 54

6 Live from the Revolution 57

Always On 58

Get in Sync with the Real-Time News Cycle 59

The Old Media Relations Timeline 60

Amazon.com as Big Brother 61

Now: While News Is Happening 63

Multiple Takes, One Story 64

How They Make News in Real Time 65

Did You Hear the One about the Pornographic Robocall? 66

How to Engage the Media in Real Time 67

How You Can Own ''The Second Paragraph'' 77

7 Crisis Communications and the Media 79

Eurostar and Silence 79

Twitter as a Crisis Communications Tool 81

Real-Time Media Alerts 82

Connect with Journalists before You Need Them 82

Thrust into the News When You Least Expect It 85

When You Have Hot News 86

How to Deflate a Scandal 87

The Time Is Now 88

The Million-Dollar Door 88

8 What Are People Saying about You This Instant? 91

Who the Hell ARE These People? 91

The Importance of Being First 95

AskObama 96

Tracking Those You Know 98

Choosing to Respond (or Not) 99

Listening in to Millions of Discussions in Real Time 100

A $250-Grand Tweet! 102

Turning around a Critic 103

When You Don't Have an Immediate Answer 104

Social Web Analytics 105

A Selection of Social Web Analytics Services 107

How Even the Biggest Can Be Seamlessly Social 109

9 Tap the Crowd for Quick Action 111

How to Title a Book or Name a Product 112

A Crowd for Any Purpose 113

Finding the Right Crowd 115

Massive Brainstorm 117

Crowdsourcing a Movie for Free 118

You Gotta Give to Get 119

II Connect with Your Market 121

10 Real-Time Customer Connection 123

Connecting with Customers Is Marketing and PR 124

Why Should I Help You? 126

Interacting with Customers in Real Time 128

Friends Tweet Friends First 129

Embracing the Tweet 130

Let Followers Feel the Love on Twitter 134

How Can You Fight a Fire after the House Burns Down? 135

Meet Your Critics on Their Turf 136 <p&...