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People-Centric Skills

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Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centri... Weiterlesen
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Beschreibung

Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills.

People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the 'soft skills' that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills - whether good or bad - have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments.

In a 2013 study sponsored by the Institute of Internal Auditors ('IIA'), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include:

  • Conflict Management
  • Coaching and Mentoring
  • Building an Effective Team and Team Dynamics
  • Team Leadership
  • Partnering and Relationship Building
  • Effective Meeting Practices
  • Brainstorming and Multivoting
  • Assessing Corporate Culture
  • Active Listening
  • Non-verbal Communications
  • Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a 'no' into a 'yes.' They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.



DANNY M. GOLDBERG is the Founder of GoldSRD, a leading provider of staff augmentation, executive recruiting, and its main pillar service, professional development. He is a well-known speaker throughout the world, working with numerous Fortune 1000 companies and hundreds of professional associations. Danny has over 15 years of internal audit experience, including numerous leadership roles and lead/assisting in building three departments from the ground up. Danny is also well-published, including annual articles in many trade magazines, such as ISACA Journal, Dallas Business Journal, and The Audit Report.

MANNY ROSENFELD has over 30 years of audit, process improvement, team facilitation, and business experience and has led broad and best class internal audit functions for four Fortune 500 corporations with operations around the world. He is on the Board of Governors of the Dallas Chapter of the Institute of Internal Auditors, where he coordinates the Chief Audit Executive Roundtables. Manny has also published a number of articles in Internal Auditor and Quality Progress magazines.

Autorentext

DANNY M. GOLDBERG is the Founder of GoldSRD, a leading provider of staff augmentation, executive recruiting, and its main pillar service, professional development. He is a well-known speaker throughout the world, working with numerous Fortune 1000 companies and hundreds of professional associations. Danny has over 15 years of internal audit experience, including numerous leadership roles and lead/assisting in building three departments from the ground up. Danny is also well-published, including annual articles in many trade magazines, such as ISACA Journal, Dallas Business Journal, and The Audit Report.

MANNY ROSENFELD has over 30 years of audit, process improvement, team facilitation, and business experience and has led broad and best class internal audit functions for four Fortune 500 corporations with operations around the world. He is on the Board of Governors of the Dallas Chapter of the Institute of Internal Auditors, where he coordinates the Chief Audit Executive Roundtables. Manny has also published a number of articles in Internal Auditor and Quality Progress magazines.

Klappentext

According to a 2013 study funded by the Institute of Internal Auditors, the skills that successful auditors need most are largely soft skills. Relationship building, communication, teamwork, diversity, and integrity are, the study showed, not optional. Given this surprising finding, People-Centric Skills comes not a moment too soon.

Danny M. Goldberg and Manny Rosenfeld do more than just explain the interpersonal skills that are so crucial in business settings. Through the compelling tale of Matt Sanders, Chief Audit Executive of the fictional MultiCrown Corporation, the authors demonstrate the need for clear, open communication. You'll be swept along in the learning process as communications expert Dalton Zimmer guides MultiCrown's audit team to stronger relationships and better business results.

What's so unique about this book? It understands that auditors, compliance professionals, and many other business professionals are never formally trained in communications or interpersonal skills. The authors are sensitive to the daily concerns, goals, and anxieties of MultiCrown's audit team and, by extension, to the real-life issues faced by each and every reader. In a realistic and practical manner, People-Centric Skills breaks down often-confounding interpersonal situations into concrete terms, demystifying everything from team dynamics to dealing with difficult people and long-term relationship building.

With narrative-based guides like this one, there's always a danger that the take-home points will get lost in the exposition. In People-Centric Skills, the authors have done an admirable job of avoiding this all-too-common pitfall by highlighting the key skills, practices, and procedures at the end of each chapter. After living through the relatable scenarios in this book, you'll understand exactly why and how to implement best-practice communication strategies in meetings, conferences, and day-to-day operations. In short, this excellent resource provides the key ingredients in the recipe for professional success.

Inhalt

Foreword ix

Preface xi

Acknowledgments xv

Chapter 1 The People?Centric Journey Begins 1
People-Centric (P-C) Skills aim to improve all aspects of personal interactions, relationship development, and communications. These skills are as essential to success as are the technical skills. The People-Centric Skills include, but are not limited to: communication in all mediums, conflict resolution, active listening, leadership, mentoring and coaching, establishing business relationships, effective teaming and team dynamics, consensus building, nonverbal communications and body language, assessing corporate culture, etc.

Chapter 2 Agreeing to the Plan 11

Generating and prioritizing ideas within a group

Brainstorming

Multivoting

Avoiding Groupthink

Chapter 3 Corporate Culture Mentoring 33

Mentoring

Assessing Corporate Culture

Chapter 4 Managing Conflict with Difficult Executives 45

Conflict Management

Effective Meetings

Chapter 5 Coaching a Leader to Form a Team 73

Coaching

Leading Special-purpose Teams

Situational Leadership Model

Facilitator Role

Team Sponsor Role

Team Member Role

Chapter 6 Team Dynamics: Setting the Foundation for Success 95

Team Dynamics

Stages of Team Development

Team Ground Rules

Team Mission Statement

Building Consensus

Chapter 7 Communicating to Build Relationships 131

Relationship Building

Promoting the Role of Internal Audit

Optimized Listening Skills

Active Listening

Building Trust

Nonverbal Communications

Chapter 8 Continuing the People?Centric Journey 157

About the Authors 165

Produktinformationen

Titel: People-Centric Skills
Untertitel: Interpersonal and Communication Skills for Auditors and Business Professionals
Autor:
EAN: 9781118925379
ISBN: 978-1-118-92537-9
Digitaler Kopierschutz: Adobe-DRM
Format: E-Book (epub)
Herausgeber: Wiley
Genre: Betriebswirtschaft
Anzahl Seiten: 192
Veröffentlichung: 02.07.2014
Jahr: 2014
Untertitel: Englisch
Dateigrösse: 0.4 MB