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Product Training for the Technical Expert

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I was pleased to review Dan's new book - pleased because he addresses an old topic in a new way. He is making no assumptions ... Weiterlesen
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Beschreibung

I was pleased to review Dan's new book - pleased because he addresses an old topic in a new way. He is making no assumptions for trainers who are not fully experienced and seasoned. He takes them step-by-step through practical and realistic methods to set up training graduates to actually be on-the-job performers. Enjoy, learn and be inspired. 

Jim Kirkpatrick, PhD
Senior Consultant, Kirkpatrick Partners, USA

Daniel Bixby's approach to Product Training for technical experts is practical, relevant and exactly what anyone who is required to train others on technical content really needs. He writes with candor and with a sense of ease, making the reader feel as though he is right there with you helping to develop your training competency. A must read for anyone on your team required to provide technical training to others!

Jennifer Alfaro

Chief Human Resources Officer, USA

An expert guide to developing and delivering technical product training programs

While there are many books on talent development, leadership training, and internal training program development, there are precious few offering subject matter experts (SME's) guidance on training others to get the most out of their products. Written by a training expert with many years of experience working at top technology companies, Product Training for the Technical Expert fills that yawning gap in the training literature by providing technical experts with a comprehensive handbook on becoming effective product training instructors.

When new technology is rapidly transformed into products for popular consumption, technical experts, such as engineers, and other subject matter experts, are the ones tasked with instructing the public on their use. Unfortunately, most them have little or no prior experience or training in adult education and don't have a clue about how to transfer their knowledge to others. In this book, author Daniel W. Bixby draws upon his vast experience developing and delivering training programs at Honeywell, Delphax, Telex, Bosch, and TE Connectivity, among other technology companies, to arm SMEs with the knowledge and skills they need to add 'Product Training Specialist' to their resumes.

  • Addresses an area of training too often overlooked and ignored in the professional literature
  • Equips SMEs with the tools they need to become effective product instructors
  • Covers both the educational and business aspects of product training for SMEs
  • Packed with tables, illustrations, problem-and-solution sets, tutorials, enlightening real-world examples, worksheets, and group or self-study questions
  • Features a companion website with worksheets and other valuable tools: www.wiley.com/go/bixbycert
  • A must-have professional development resource for students and experienced technical experts alike

Product Training for the Technical Expert is an ideal guide forengineers, product managers, product marketing managers, and technical instructors looking to expand their repertoires and hone their skills. It also makes an excellent course text for graduate-level engineering programs.



Daniel W. Bixby is a Training Director in the USA. A training professional with a Masters Degree in Education, he has worked for a range of technology companies including Honeywell, Telex Communications, and Bosch Communications and has served as a chapter president of the Association for Talent Development. He specializes in creating training programs that improve the success of very complicated products. Working with engineers and product managers, he developed various courses, building the objectives and curricula from scratch. He has traveled around the world helping engineers and other technical experts become effective product instructors.

Autorentext

Daniel W. Bixby is a Training Director in the USA. A training professional with a Masters Degree in Education, he has worked for a range of technology companies including Honeywell, Telex Communications, and Bosch Communications and has served as a chapter president of the Association for Talent Development. He specializes in creating training programs that improve the success of very complicated products. Working with engineers and product managers, he developed various courses, building the objectives and curricula from scratch. He has traveled around the world helping engineers and other technical experts become effective product instructors.

Klappentext

I was pleased to review Dan's new book - pleased because he addresses an old topic in a new way. He is making no assumptions for trainers who are not fully experienced and seasoned. He takes them step-by-step through practical and realistic methods to set up training graduates to actually be on-the-job performers. Enjoy, learn and be inspired. Jim Kirkpatrick, PhD Senior Consultant, Kirkpatrick Partners, USA Daniel Bixby s approach to Product Training for technical experts is practical, relevant and exactly what anyone who is required to train others on technical content really needs. He writes with candor and with a sense of ease, making the reader feel as though he is right there with you helping to develop your training competency. A must read for anyone on your team required to provide technical training to others! Jennifer Alfaro Chief Human Resources Officer, USA An expert guide to developing and delivering technical product training programs While there are many books on talent development, leadership training, and internal training program development, there are precious few offering subject matter experts (SME s) guidance on training others to get the most out of their products. Written by a training expert with many years of experience working at top technology companies, Product Training for the Technical Expert fills that yawning gap in the training literature by providing technical experts with a comprehensive handbook on becoming effective product training instructors. When new technology is rapidly transformed into products for popular consumption, technical experts, such as engineers, and other subject matter experts, are the ones tasked with instructing the public on their use. Unfortunately, most them have little or no prior experience or training in adult education and don t have a clue about how to transfer their knowledge to others. In this book, author Daniel W. Bixby draws upon his vast experience developing and delivering training programs at Honeywell, Delphax, Telex, Bosch, and TE Connectivity, among other technology companies, to arm SMEs with the knowledge and skills they need to add Product Training Specialist to their resumes. Addresses an area of training too often overlooked and ignored in the professional literature Equips SMEs with the tools they need to become effective product instructors Covers both the educational and business aspects of product training for SMEs Packed with tables, illustrations, problem-and-solution sets, tutorials, enlightening real-world examples, worksheets, and group or self-study questions Features a companion website with worksheets and other valuable tools: www.wiley.com/go/bixbycert A must-have professional development resource for students and experienced technical experts alike Product Training for the Technical Expert is an ideal guide forengineers, product managers, product marketing managers, and technical instructors looking to expand their repertoires and hone their skills. It also makes an excellent course text for graduate-level engineering programs.



Inhalt

Foreword xix

Preface xxi

Acknowledgments xxiii

How to Use This Book xxv

About the Companion Website xxix

Introduction xxxi

Part I The Foundation of Hands-On Learning 1

1 Hands-On Learning in the Classroom: Articulate Your Approach 3

Product Training as You Know It 3

What Makes Training Effective? 4

Your Goal: Proficiency 6

Articulating Your Training Approach 6

Three Things to Document 7

Adult Learning Principles: The Foundation of Hands-On Learning 8

The Strategy of Hands-On Learning 10

The Structure of Hands-On Learning 10

The Delivery of Hands-On Learning 10

Conclusion 11

Making It Practical 11

Notes 12

2 Experiencing Learning: Emphasize Skill over Information 13

How Does One Develop a Skill? 13

Remember How You Became an Expert 14

Build on Your Students' Experiences 14

Create Experiences in the Classroom 15

Let Them Learn from Negative Experiences 16

Allow Students to Make Mistakes 17

Capitalize on Informal Learning 17

Allow Students to Share Their Experiences 18

Give Lecture and Observation Their Rightful Place 19

Provide a Structure for Your Hands-On Training 19

Phase One: Exhibit the Product 19

Phase Two: Execute a Function 20

Phase Three: Explore Independently 20

Apply All Three Phases 21

Conclusion 21

Making It Practical 21

Note 22

3 You Know It, Can You Teach It? Overcoming Your Own Intelligence 23

Address Your Biggest Challenge: Yourself 23

The Four Stages of Competency Applied to Instructors 24

Unconsciously Unskilled 25

Consciously Unskilled 25

Consciously Skilled 25

Unconsciously Skilled 25

Why Experts Find It Difficult to Teach 26

Experts Rarely Remember How They Perfected Their Skill 26

Experts Have Trouble Distinguishing Between the Simple and the Difficult 26

Experts Don't Differentiate Between the Essential and the Nonessential 27

How Experts Can Teach It 27

Ask the Instructor (Yourself) the Right Questions 28

Conclusion 29

Making It Practical 29

Note 30

4 Ready or Not? Why Some Students Are More Ready to Learn Than Others 31

The Four Principles of Learner-Readiness 31

They Must Recognize the Need for Learning 32

What if Their Reason for Learning Is Wrong? 32

They Must Take Responsibility for Their Learning 32

Questions Demonstrate Learning 33

The Instructor's Responsibility 33

They Must Relate It to Their Experience 34

They Must Be Ready to Apply It 35

Conclusion 35

Making It Practical 36

Part II The Strategy of Hands-On Learning 37

5 It is Never Just Product Training: Why You Should Offer the Training 39

Product Solution Training Versus Talent Development 39

Employee Product Training 40

Customer Product Training 41

Business Plan 41

Training as a Cost of Doing Business 41

Training as a Profit Center 42

Training that Sells Products 44

Conclusion 44

Making It Practical 45

Note 46

6 From Good to Great: Defining the Focus of Effective Product Training 47

Aim at the Right Target: Doing Versus Knowing 47

Change the Approach: Facilitator Versus Lecturer 48

Call It the Right Thing: Training Versus Presentation 49

Make It Sustainable: Standardized Versus Customized 51

Measure the Right Things: Performance Versus Reactions 51

Value the Right Things: Results Versus Head Count 52

Use the Right Delivery Methods: Effectiveness Versus Availability 52

Continue the Conversation: Process Versus Event 54

Keep Improving: Progress Versus Contentment 55

Conclusion 55

Making It Practical 55

7 What Is Expected Must Be Inspected: Assessing and Evaluating Hands-On Learning 57

Assessing the Individual 58

Assessing Their Knowledge 58

Quizzes 58

Exams 59

About Creating Exam Questions 59

About Administrating the Exam 60

Assessing Their Skills 60

Creative Assessments 61

Combining the Grades 61

Evaluating the Class 62

Evaluating Perceptions 64

A Note about Measuring Instructor's Facilitation Skills 65

Conclusion 65

Making It Practical 65

Notes 66

Part III The Structure of Hands-On Learning 67

8 Dethroning King Content: A Paradigm Shift 69

When Content Is King 70

What if Content Is All They Need? 70

How to Tell if Content Is King 71

Giving Content Its Rightful Place 71

Introducing the 4 × 8 Proficiency Design Model 72

Is Training the Solution? 73

Training Will Not...

Produktinformationen

Titel: Product Training for the Technical Expert
Untertitel: The Art of Developing and Delivering Hands-On Learning
Autor:
EAN: 9781119260387
Digitaler Kopierschutz: Adobe-DRM
Format: E-Book (epub)
Hersteller: Wiley
Genre: Elektronik, Elektrotechnik, Nachrichtentechnik
Anzahl Seiten: 272
Veröffentlichung: 31.01.2018
Dateigrösse: 6.3 MB