Information Systems Management

Information Systems Management is intended to sensitize the heads of organizations to the issues raised by information systems (IS). Through its pedagogical presentation, the book ensures that issues related to IS are not left solely to the experts in the field. The book combines and analyzes three key concepts of IS: governance, urbanization and alignment. While governance requires the implementation of a number of means, bodies and procedures to manage IS more effectively, urbanization involves visualization methods to enable the manager to take into account the different levels of the organization of an IS and their coherence. Finally, alignment assesses the ability of the IS to make a significant contribution to the organization's strategy.

Autorentext

Daniel Alban is a former Senior Lecturer in Management Sciences and Information Systems at Paris Descartes University (2005-2017), France.

Philippe Eynaud is Professor of Management Sciences and Information Systems at Sorbonne Business School, University of Paris 1 Panthéon-Sorbonne, France.

Julien Malaurent is Professor and Head of the "Managing IT in a Digital Age" and "Digital Transformation" courses at ESSEC, France.

Jean-Loup Richet is Associate Professor of Management Sciences and Information Systems at Sorbonne Business School, University of Paris 1 Panthéon-Sorbonne, France.

Claudio Vitari is Professor of Management Science at Aix-Marseille University, France.

Inhalt

Foreword xi

Introduction xv

Part 1 Governing the Stakeholders 1

Introduction to Part 1 3

Chapter 1 Information Systems Stakeholders 5

1.1 The technological environment of IS stakeholders, and its development 6

1.2 Impact of the developing technologies on organizational management 8

1.3 Understanding and categorizing the human stakeholders in IS 11

1.3.1 The days of the pioneers 11

1.3.2 The birth of the information systems manager, a change in status 13

1.3.3 Organizing functions around IS governance 14

1.3.4 Extending IS from internal stakeholders to external stakeholders 18

Chapter 2 From Global Governance to IS Governance 21

2.1 From organizational governance to IS governance 22

2.1.1 COSO standards 24

2.1.2 The SarbanesOxley Act 25

2.2 Defining IS governance 26

2.3 IS governance in an outsourcing strategy 28

2.3.1 The scope of outsourcing and the stakeholders involved 30

2.3.2 A dual strategy 31

2.3.3 Transactional governance 32

2.4 IS governance in a resource pooling strategy 33

2.4.1 Hybrid forms between hierarchy and market 34

2.4.2 Self-organized forms 37

2.5 IS governance in a co-management strategy with stakeholders 39

2.5.1 The forgotten stakeholders 40

2.5.2 Recognizing stakeholder contributions 42

2.5.3 A multifaceted approach with a strong HR emphasis 43

2.6 Open innovation type software 44

2.7 Exercise: Bacchus 45

Chapter 3 IS Governance in Practice 49

3.1 IS governance organizational models 50

3.1.1 Centralized governance 50

3.1.2 Decentralized governance 51

3.1.3 Federal governance 52

3.1.4 Internal software and computing services-type governance 53

3.2 IS governance benchmarks 54

3.2.1 Control Objectives for Information and related Technology (COBIT) 56

3.2.2 Enterprise Value, Governance of IT Investments (ValIT) 58

3.2.3 IT Framework for Management of IT-Related Business Risks (RiskIT) 59

3.2.4 Global Technology Audit Guide (GTAG) 60

3.2.5 Information Technology Infrastructure Library (ITIL) 60

3.2.6 International Organization for Standardization/International Electrotechnical 61

3.2.7 Specific benchmarks 62

3.3 Implement a best practice benchmark 63

3.4 Exercise: GreenNRJ 65

Part 2 Urbanizing the Territories 69

Introduction to Part 2 71

Chapter 4 The Information Systems Territory 73

4.1 The territory 73

4.2 Organizational and microeconomic territory 75

4.2.1 The hierarchical-functional territory 75

4.2.2 Business process territory 77

4.2.3 Organizational structures 78

4.3 Organizational territory and mesoeconomics 81

4.4 The information systems territory 83

4.5 The information systems territory and the organization's territory 85

4.5.1 The information systems territory and the hierarchical pyramid 85

4.5.2 Information systems territory and functional silos 86

4.5.3 Information systems territory and the hierarchical-functional pyramid 89

4.6 Information systems territory and systems engineering 89

4.7 Alignment between the firm's territory and the information systems territory 94

4.8 Mapping the information systems territory 100

4.8.1 Process modeling 100

4.8.2 Function modeling 100

4.8.3 Modeling the software 101

4.8.4 Modeling the hardware 101

4.8.5 Modeling the informational content 101

4.8.6 Integrative modeling 102

4.9 Exercise: Linky and Enedis' information systems territory 108

Chapter 5 Territorial Urbanization 111 &lt...