Total Quality Management

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.

Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.

• Features two chapters on the latest ISO standards
• Includes an introduction to statistics to help the reader fully grasp content on statistical quality control
• Contains case studies that explore many TQM themes in real life situations

Autorentext

D.R Kiran has forty years of experience in both industry and academia. He has held a range of management positions including Planning Manager of Rallifan (CF division), World Bank Adviser/Instructor for Transport Managers in Tanzania, and the Principal of PMR Institute of Technology, Chennai. In Universities he has taught subjects including Total Quality Management, Professional Ethics and Maintenance Engineering Management. He is the author of 2 books, and numerous journal articles, and was presented with the coveted Bharat Excellence Award and Gold Medal for Excellence in Education in New Delhi in 2006.

Inhalt

Chapter 1: Total Quality Management: An Overview

Chapter 2: Evolution of Total Quality Management

Chapter 3: Quality Gurus

Chapter 4: Leadership and TQM

Chapter 5: Scientific Management

Chapter 6: System Approach to Management Theory

Chapter 7: Strategic Planning

Chapter 8: Cost of Quality

Chapter 9: Organization for TQM

Chapter 10: Customer Satisfaction

Chapter 11: Total Employee Involvement

Chapter 12: Supplier Partnership

Chapter 13: Total Productive Maintenance

Chapter 14: Quality Awards

Chapter 15: Quality Circles

Chapter 16: Fundamentals of Statistics- Part I

Chapter 17: Fundamentals of Statistics- Part II

Chapter 18: Process Capability

Chapter 19: Inward Inspection

Chapter 20: Seven Traditional Tools of TQM

Chapter 21: The Seven Modern Tools of TQM

Chapter 22: Kaizen and Continuous Improvement

Chapter 23: 5S

Chapter 24: Six Sigma

Chapter 25: Lean Management

Chapter 26: Failure Modes and Effects Analysis

Chapter 27: Reliability Engineering

Chapter 28: Business Process Reengineering

Chapter 29: Benchmarking

Chapter 30: Quality Function Deployment

Chapter 31: Quality Loss Function

Chapter 32: Design for Quality

Chapter 33: Value Engineering

Chapter 34: ISO 9000 Quality Systems

Chapter 35: ISO 14000 Quality Systems

Chapter 36: Terminology Used in Japanese Management Practices