Producing Welfare

This book is about the organization and delivery of welfare services, a subject that is currently the focus of hot debate as successive governments seek to 'modernize' public services in response to recent social, economic and political change. Written specifically for a student readership, it provides a critical and contemporary exploration of the organizational models, processes and structures associated with different approaches to welfare, including traditional post-war approaches and the new right. Particular emphasis is given to the formulation and implementation of policy under the current British Labour government.

Autorentext

CHRIS MILLER is Principal Lecturer in Applied Social Studies and Director of the Centre for Local Democracy at the University of West of England, UK.

Inhalt

Introduction
Organising and Delivering Welfare
Labour, Modernisation and the Third Way
A Mixed Economy of Welfare: A Plurality of Providers and a Diversity of Service User Relationships
The Changing Role of the Non-Profit Sector
Managing, Leading, or Learning?
Producing Quality Services
Working Collaboratively, Working in Partnership
The Engagement of Users
A Community Focused Approach
Capacity Building and Civic Engagement
References
Index.