Balanced Scorecard Strategy For Dummies

A practical, easy-to-understand guide to Balanced Scorecard for
busy business leaders

The Balanced Scorecard method is an analysis technique designed
to translate an organization's mission and vision statement and
overall business strategies into specific, quantifiable goals, and
to monitor the organization's performance in achieving these goals.
Much less technology driven then other analysis approaches, it
analyzes an organization's overall performance in four regards:
financial analysis, customer service, productivity and internal
analysis, and employee growth and satisfaction. Balanced
Scorecard Strategy For Dummies breaks down the basics of
Balanced Scorecard in simple language with practical, Dummies-style
guidance on getting it done. This book covers all the basics of
Balanced Scorecard for busy executives and managers-and does it
without the high price tag of most professional level Balanced
Scorecard guides.

Autorentext

Chuck Hannabarger: Chuck (Tyler, Texas) is founder and
president of PSI Associates, a business consulting and training
firm founded in 1992 with headquarters in Tyler, Texas. As a
business consultant, Chuck has consulted with many of the Fortune
100 companies and is recognized throughout the world for his work
in the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing,
Business Process Reengineering and Project Management.
Chuck's course on Project Management has been offered at UC
Berkeley, Pepperdine University, San Diego State University, and
Michigan State University, to name a few. He received his BSBA and
his MBA in technology management from the University of Phoenix.

Rick Buchman: Rick, who lives in Woodland Hills, CA, has
worked with many of the Fortune 100 companies for over 20 years, as
both an organizational member of executive management, and as an
external consultant, in designing, developing, and implementing
operational excellence and continuous improvement programs
worldwide. He received his bachelor's degree in mathematics
from Western Illinois University, his MBA in business from
California Coast University in Santa Ana, CA, and has completed all
but the dissertation for his PhD in management as well. Currently,
Rick is working as a consultant with several major global clients
toward designing and implementing their continuous improvement
programs, focusing on lean leadership and improving the flow of
value to deliver products and services to their customers
worldwide.

Peter Economy: Peter is Associate Editor for the
award-winning magazine Leader to Leader, Senior Consultant for The
Jana Matthews Group, a member of the National Advisory Council of
the Creativity Connection of the Arts and Business Council of
Americans for the Arts, and bestselling coauthor of The SAIC
Solution: How We Built an $8 Billion Employee-Owned Technology
Company, as well as Managing For Dummies, The Management
Bible, Enterprising Nonprofits: A Toolkit for Social Entrepreneurs,
Writing Children's Books For Dummies, and many
others.

Zusammenfassung
A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

Inhalt

Introduction 1

About This Book 2

Conventions Used in This Book 2

What You're Not to Read 3

Foolish Assumptions 3

How This Book Is Organized 3

Part I: The ABC's of Balanced Scorecard 3

Part II: The Customer The Critical Leg 4

Part III: Financial Measurement The Foundation Leg 4

Part IV: Internal Business Processes The Value Creation Leg 4

Part V: Knowledge, Education, and Growth the Learning Leg 4

Part VI: The Part of Tens 5

Icons Used in This Book 5

Where to Go from Here 5

Part I: The ABC's of Balanced Scorecard 7

Chapter 1: Goals, Scores, and the Balanced Scorecard 9

Getting Familiar with Balanced Scorecard 10

Just what is Balanced Scorecard, anyway? 10

Leaning on the four legs of the scorecard 10

Achieving Organizational Balance 11

Analyzing Your Customers: Critical Leg 12

Knowing who you sell to 12

Focusing on future customers 13

Considering your internal customers 14

Following the Money: Foundation Leg 14

Measuring your financial health 15

Common mistakes made in finance 17

Tracking Your Internal Business Processes: Value-Creation Leg 18

Assessing the current state of your business 18

Installing effective measures for tracking processes 19

Anticipating your business's future state 20

The top five process-tracking problems 20

Managing Company-wide Knowledge, Education, and Growth: Learning Leg 21

Understanding the importance of taking care of your own 22

Measuring knowledge, education, and growth 23

Staying on the right course in the fourth leg of the scorecard 25

Using Dashboards to Apply Balanced Scorecards to Your Business 25

Market, environmental, and technology considerations for your dashboards 27

Reviewing strategy, operational, and tactical scorecards and dashboards 28

Chapter 2: Building and Balancing Scorecard Strategies 31

Understanding How the Four Legs Interact and Link to Strategies 32

Putting strategies in the driver's seat 32

Focusing resources on your strategies 33

Borrowing from Other Companies' Success 34

Translating strategies into operational terms 35

Aligning your organization to the strategies 36

Making strategies everyone's daily job 36

Turning strategic deployment into a continual process 36

Mobilizing change through your executive leadership team 37

Developing Your Strategy Map: A Balancing Act 38

Doing your mapping homework 38

Drafting the strategy map 39

Ensuring a Balanced Scorecard (And What to Do When Yours Isn't) 40

Adapting to Changes in Your Markets or Business 43

Spotlighting external influences and their effect on your business 43

Recognizing early warning signals 47

Balancing in today's environment a moving platform 48

Chapter 3: Planning For the Balanced Scorecard 49

Getting Your Planning in Order 49

Planning Your Work and Working Your Plan 51

Planning for the resources you will need 51

Garnering support from management and others 52

Building the Foundation and the Structure of a Scorecard 53

Stacking the building blocks for implementing a scorecard 54

Adding flexibility so you can adjust a scorecard for effectiveness 55

Contingency planning methods 57

Adding the Final Touches 58

Taking care of the details 58

Ensuring that your scorecard is fireproof 59

Performing a final inspection 59

Chapter 4: Putting Your Balanced Scorecard into Action 61

Deciding When to Launch Your Balanced Scorecard 61

The Scorecard passed the pilot, and everyone knows it! 61

The Scorecard is seen as genuinely adding value 62

Sustaining the Balanced Scorecard 62 Promoting the score...