Beschreibung

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development, also appropriate for a course in Interpersonal Skills Training. Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting Twelfth edition. Focusing on todays work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. Human Relations: Job-Oriented Skills 12e is not just a textbook. The twelfth edition includes a wealth of experiential exercises, including new cases and self-assessment quizzes that can be completed in class or as homework. This program will provide a better teaching and learning experiencefor you and your students. Heres how: Relate Concepts to Whats Happening Today, Personally and in the Workplace: Give students hands-on ways to develop practical human relations skills and stay involved in class. Reinforce Concepts and Build Skills: Proven pedagogy, exercise sets, and endof-chapter material are all geared towards ensuring students grasp the concepts. Keep your Course Current and Relevant: New examples, research findings, and examples appear throughout the text. Twelve of the case openers and twenty-four cases are new.

Inhalt

• 1. A Framework for Interpersonal Skill Development
• 2. Understanding Individual Differences
• 3. Building Self-Esteem and Self-Confidence
• 4. Interpersonal Communication
• 5. Interpersonal Skills for the Digital World
• 6. Developing Teamwork Skills
• 7. Group Problem Solving and Decision Making
• 8. Cross-Cultural Relations and Diversity
• 9. Resolving Conflicts with Others
• 10. Becoming an Effective Leader
• 11. Motivating Others
• 12. Helping Others Develop and Grow
• 13. Positive Political Skills
• 14. Customer Satisfaction Skills
• 15. Enhancing Ethical Behavior
• 16. Stress Management and Personal Productivity
• 17. Job Search and Career Management Skills

Produktinformationen